Job Description

Job Description and Duties

Metropolitan State Hospital is in the city of Norwalk.

Under general supervision of the Communications Supervisor or designee, this position  is responsible for executing a wide variety of clerical duties and public contact work for  the Department of Protective Services (DPS). This position will include loaning  equipment, keys, phones and pagers. This position performs extensive clerical and  keyboarding task, computer related task, and provides information to  the public.

Due to the type of work DPS personnel performs, it is a requirement that before hiring  professional support staff, a background investigation shall be conducted to comply with  our Department Policy. The administrative background investigation report shall include  the following:

• DOJ/FBI LiveScan

• DMV driving record with Soundex report

• Proof of valid car insurance

• Educational transcripts verification if required by the position minimum  requirements

Special requirement: ability to type at a speed of not less than 40 words per minute from ordinary manuscript or printed or typewritten material.

To be considered for this job opportunity, applicants must have eligibility by way of: permanent civil service status, be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. It is your responsibility to ensure you meet the minimum qualifications as stated in the announcement as of the date this test is taken.  IF YOU DO NOT HAVE ELIGIBILITY, YOU MUST TAKE THE EXAM. The examination is a separate process from applying for this vacancy.  Please carefully read and follow the instructions for each process.

Click here to take the exam: 

You will find additional information about the job in the .

Working Conditions

Face Coverings

While working on-site, employees must follow current face covering guidance as issued by CDPH.

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.

Unless there is a specific request to be notified via USPS mail, our main contact will be via email. Email correspondence regarding this job posting will primarily come from  MSH.Recruitment@dsh.ca.gov.  It is the applicant’s responsibility to check their email inbox, including junk/spam emails for any correspondence regarding their application status. In addition, applicants are encouraged to keep their CalCareers profile updated with a current telephone number, mailing address, and email.

Employees applying for this position who wish to be considered on a transfer basis must meet the minimum qualifications and all transfer rules. You may also be required to provide additional documents, such as copies of your college transcripts during the screening process when applicable. Please provide proof of the highest paying class you were permanently appointed to from an eligible list.

All Examination and/or Employment Application forms must include: “to” and “from” dates (month/day/year); time base; and civil service class titles. Examination and/or Employment Application forms received without this information will be rejected. Resumes will not be accepted in lieu of a completed Examination and/or Employment Application (STD. 678) form.

Note : If you are applying for multiple positions, you must complete a STD 678 for each position separately.  Incomplete applications or applications received with multiple positions listed on one application will not be considered .

EMAILED OR FAXED APPLICATIONS WILL NOT BE ACCEPTED

Applicants are responsible for obtaining proof of mailing or submission of their applications to MSH-Human Resources Department, Selection Services Unit.  Confirmation/receipt of USPS mailed submittals can only be provided for by Certified Mail.

Benefits

Working for the State offers great opportunities, generous benefits, and career development. Benefits information may be obtained by going to 

In addition, you can look forward to:

• Free parking
• Convenient to public transportation
• Located near multiple eateries and major freeway access

Benefit information can be found on the website and the website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

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